Free delivery across UAE & KSA

Shipping & Returns


How does the shipping work?

Lyvly orders are shipped via third-party courier service provider and tracked electronically. Once your order has been shipped, you will receive your tracking number by email. 

How long does it take for orders to arrive? 

Depending on your location, we estimate domestic shipping inside UAE to be between 1-3 business days of placing your order. International shipments to locations outside of the UAE can take between 3 -10 days. Please note that these are estimates and rare instances can occur where delivery could occur in more or less time.

How do returns work?

Returns are easy! Customers receive a full refund when they send back unopened products within 7 days of receiving them. Please note that we do not refund shipping costs unless we have sent you the wrong product, and that we do not issue refunds or store credit past 7 days. Refunds will be done only through the Original Mode of Payment.

Note: www.heylyvly.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

How does money back work?

Customers receive a full refund when they send back unopened products within 7 days of receiving them.

We do not refund shipping costs unless we have sent you the wrong product and that we do not issue refunds or store credit past 7 days.

Refunds will be done only through the Original Mode of Payment.